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Exploring the future of Zappos.

Zappos Labs is based in the heart of San Francisco, the global hub of innovation & digital technology. We experiment with new ways to shop, engage, & connect online.

Learn how we work

How we do things.

Whiteboard sketch of paper airplanes!

Iterate Quickly by being lean & decisive.

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Push Boundaries by thinking big & taking risks.

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Embrace New Tech by constantly learning & exploring new trends.

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Solve Real Problems with simple & useful solutions.

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Surprise & Delight with emotional & meaningful experiences.

Whiteboard sketch of a campfire!

Build Community by creating collisions & sharing ideas.

But don’t take our word for it.

Can e-tailer Zappos demolish the brick-and-mortar model? CNET, 08/18/13

Making a play to attract fashionistas, the Amazon-owned online retailer tries its hand at social experiments in a bid to convince shoppers to abandon brick-and-mortar outlets for the Internet.

Read more

Q&A With Zappos Labs on the Future of Shopping Mashable, 06/05/13

A product and UX manager from Zappos’ San Francisco team shared her insights on the future of shopping and how Zappos Labs approaches innovation.

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Want to get people shopping socially? It might be harder than you think Gigaom, 04/09/13

How does a large e-commerce site appeal to a wide variety of shoppers online — and then get them used to the idea of shopping with social?

Read more

Experiments. Launch. Learn. Repeat.

We research, design, & develop products to advance the future of Zappos. We make, measure, learn, & do it all over again. Here are some of our favorite experiments.

Learn what we do

Highlighted projects.

Glance by Zappos Exciting items from Zappos, hand-picked daily.

For the shopper who wants to be inspired, Glance is a simple & fun shopping experience bringing curated collections of the most exciting products from Zappos.

Glance was born out of our previous work on Zappos Now ↓. With such a vast product catalog, we'd found that many Zappos customers were craving a little curation & inspiration.

Top Pins & PinPointing Pinterest integrations & recommendations.

When Pinterest prepared their API for release into the wild, we jumped at the chance to be a launch partner. We built Top Pins to showcase the most popular Zappos pins on Pinterest.

Prior to the API’s availability, we experimented with (but eventually retired) a Pinterest-based recommendation engine. Dubbed PinPointing, it recommended Zappos products to users based on their pins & boards.

Zappos Now (ZN) Digital magazine iPad app dedicated to style.

With each issue of ZN, users could browse style editorial spreads, read articles on fashion, gifting, & travel, and (of course!) shop all featured items directly in the app.

Readers loved the app, but a monthly magazine is hard work! Rather than risk not delivering the best customer experience, we decided to sunset the app. Fortunately, the insights gained from ZN would later evolve into Glance ↑.

Project Retired

Relevant reads:

TweetWall & Social Buzz Live feed of all Zappos product Tweets.

TweetWall let users filter, search, & browse Twitter mentions of Zappos products. Social proof in action & a real-time internet catalog, huzzah!

The next step was to see how customers would react to Tweets as reviews on our product pages. Social Buzz was born… but quickly retired. Perhaps it was too noisy or not relevant enough… or simply an idea ahead of its time!

Culture. Talented, fun, & a little weird.

We are an unstoppable group of go-getters who thrive on making a difference. We are technophiles & collaborators who look for every opportunity to learn something new.

Learn who we are

Meet the team.

Will Young, Director

Will Young Director

Ex-programmer who dreams of coding again someday. Loses sleep over strategy, marketing & product.

Carrie Whitehead, Product & UX Manager

Carrie Whitehead Product & UX Manager

Obsesses over great customer experiences. Outdoorsy type. Lives to master the handstand.

Rian Schmidt, Engineering Manager

Rian Schmidt Engineering Manager

You know that scene in Dr. Strangelove where Slim Pickens rides the H-bomb like a crazed, apocalyptic cowboy?

Adam Goldstein, Senior Product Manager

Adam Goldstein Senior Product Manager

Builder of things. Endurance sport enthusiast. Powered by coffee beans and leafy greens.

Virginia Ruff, Project Manager

Virginia Ruff Project Manager

Organizer, list-maker, & scrum master. Incurable outdoors evangelist. Proprietor of a 4-digit Facebook ID.

Pawel Szymczykowski, Senior Developer

Pawel Szymczykowski Senior Developer

Proud member of #VegasTech. Board member of SYN Shop. Business card reads “King of Goblins”.

Shaun Haber, Senior Developer

Shaun Haber Senior Developer

Data nerd. Guitar virtuoso & Phish phanatic. Challenge him to a game of Scrabble if you dare.

Nick Vincent, Senior Developer

Nick Vincent Senior Developer

Typophile fluent in both code & design. Recovering Star Wars addict. Owns a life-size cardboard cutout of Boba Fett.

Porter Littlepage, Senior Developer

Porter Littlepage Senior Developer

Philly sports fanatic & fantasy baseball junkie. Strives for DRY-est code possible. Ready to catch the next wave.

Mike Sequeira, Senior UI Designer

Mike Sequeira Senior UI Designer

Gearhead builder with a penchant for cultivating acer palmatums. Wishes metal fabrication had ⌘Z.

Nicole Chen, Visual Design Intern

Nicole Chen Associate Visual Designer

Maker of 2-D & 3-D objects. Unapologetic dessert junkie. Devoted furniture geek.

Kandis Yoakum, Content Editor

Kandis Yoakum Content Editor

Coffee junkie. Loves good books & bad TV. Daydreamer & nap enthusiast. Social media curmudgeon.

Your Name Here, Awesome Co-worker

Your Name Here Awesome Co-worker

We are always on the lookout for the next perfect teammate. Check out what job openings we have here.

Job openings

Office fun facts.

4

Eating contest trophies

610

Whiteboard wall square footage

5.5

Person to toilet ratio

472

Peanut M&Ms consumed per week

7

Retro sci-fi movie posters

132

Bad ideas… & counting

Join. Let’s build things together.

We’re always on the lookout for awesome & talented people to join our fun & awkward family. Check out our open positions below & let us know if you’re in the market.

Learn why to join us

We’re hiring.

Web/UX Developer Code nerd.

Implement beautifully designed user interfaces and develop innovative applications with a focus on fashion and retail.

Learn more & apply

Quirky perks.

Whiteboard sketch of a smiley face puzzle!

Be a part of something greater

The mission of Zappos is to deliver happiness through service, to both customers & co-workers alike. We strive to live our core values.

Whiteboard sketch of the Welcome to Fabulous Las Vegas sign!

Team trips to fabulous Las Vegas

Downtown Vegas is home to Zappos HQ and a growing number of startups committed to building a vibrant, connected tech community.

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The latest gadgets & tech toys

Besides the standard-issue Mac & Adobe setup, we work with all kinds of new tech, including Google Glass, Kinect, Leap Motion, & 3D printers.

Whiteboard sketch of coffee, donuts, & bacon!

Free food & fancy espresso

Biweekly deliveries from Safeway to satiate all your snacking needs, plus a fancy espresso machine to hone your hipster barista skills.

Whiteboard sketch of popcorn!

In-office movie theater

Affectionately referred to as “Peepshow,” the office theater features video calls & brainstorm sessions by day, movie screenings by night.

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Flexible work hours

We embrace flexible schedules because life exists outside the office and not all good work happens at a desk.

Whiteboard sketch of a Zappos box!

40% employee discount

Yep, you read that number correctly. Let’s just say our mail delivery people really appreciate the elevator.

Whiteboard sketch of medical, dental, vacation, & happy hour benefits!

And, of course, the works…

Amazing medical, dental, & vision benefits, flex spending account, 401k match, paid vacation & sick leave, and frequent happy hours & team outings.

Connect. Start a conversation.

Job seeker, industry leader, or just a Zappos fan — drop us a line to say hello. We can chat about user research, javascript, fashion trends, puppy training, or classic cocktails.

Learn where to connect

Get in touch.

How to reach us.

Have feedback? A new project idea? Or just want to say hello? Please reach out, we’d love to hear from you!

labs@zappos.com @ZapposLabs

Be a beta tester.

We’re always looking for guinea pigs… er… beta testers for our latest & greatest project ideas. Lend us your email to hear of new product launches and be invited as an early tester!

Zappos Labs

49 Stevenson St #950
San Francisco, CA 94105

Zappos HQ

400 E Stewart Ave
Las Vegas, NV 89101