How we do things.
Iterate Quickly by being lean & decisive.
Push Boundaries by thinking big & taking risks.
Embrace New Tech by constantly learning & exploring new trends.
Solve Real Problems with simple & useful solutions.
Surprise & Delight with emotional & meaningful experiences.
Build Community by creating collisions & sharing ideas.
But don’t take our word for it.
Can e-tailer Zappos demolish the brick-and-mortar model? CNET, 08/18/13
Making a play to attract fashionistas, the Amazon-owned online retailer tries its hand at social experiments in a bid to convince shoppers to abandon brick-and-mortar outlets for the Internet.
Q&A With Zappos Labs on the Future of Shopping Mashable, 06/05/13
A product and UX manager from Zappos’ San Francisco team shared her insights on the future of shopping and how Zappos Labs approaches innovation.
How does a large e-commerce site appeal to a wide variety of shoppers online — and then get them used to the idea of shopping with social?